Frequently asked questions
Practical answers about our products, how they work together, and where to start with open networking.
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Open Networking
Start with one connection.
Choose hardware, network software, optics and support more independently. You can begin with qualified optics on your existing switches, then decide where a more open architecture makes sense.
Connectivity
Explore Open ConnectivityStart with the optics.
Qualified third-party transceivers, DACs and AOCs let you evaluate an independent supplier while keeping your switches and network software. Use one connection to check interoperability, then model the savings across a rack or refresh.
What is open networking?
Open networking separates components that have traditionally been purchased as one integrated system from a single vendor. Depending on the architecture, hardware, network software, optics, applications, and support can be selected from different suppliers.
The purpose is not simply to exchange one vendor for another. It is to give the network operator more control over technology, operations, and cost.
What is the lowest-risk way to get started?
Start by qualifying third-party optical transceivers and cables on an existing switch. The switch, network operating system, and architecture stay in place, so the first step is contained and easy to evaluate.
A small deployment can confirm correct coding, software compatibility, DOM or DDM operation, link stability, supplier responsiveness, and replacement handling before a larger rollout.
How can third-party optics reduce network TCO?
Qualified transceivers, DACs, and AOCs can often be sourced at a lower cost than OEM-branded equivalents. Savings grow with the number and speed of interfaces, which can make a meaningful difference across a rack, expansion, refresh, or multi-site network.
A sound TCO comparison should include acquisition, deployment, sparing, support, operations, and lifecycle costs rather than purchase price alone.
How should third-party optics be qualified?
Price alone should not determine the choice. Qualification should cover:
- MSA and applicable IEEE compliance
- Platform coding and software version
- Connector, fiber type, reach, and link budget
- Breakout and DOM or DDM functionality
- Temperature, power, and thermal requirements
- Availability, support, and interoperability evidence
Do third-party optics affect switch warranty or support?
Using a third-party optic does not automatically void a switch warranty. Policies and support practices vary by manufacturer, platform, and agreement, so they should be reviewed before a large deployment.
An OEM support team may ask for an OEM-branded optic to be installed during troubleshooting. Keeping a small number available for testing and escalation is a practical way to plan for that request.
Visibility
Explore Open VisibilityWork with copies of traffic.
An out-of-band PacketMaestro deployment separates the hardware, packet-processing software and optics. Your team gains experience configuring and supporting a disaggregated platform outside the production forwarding path.
Why is network visibility a practical next step?
An out-of-band packet broker normally processes copies from TAP and SPAN sources rather than forwarding production packets. This lets engineers gain direct experience with deployment, configuration, monitoring, automation, upgrades, troubleshooting, and support without beginning in the production switching fabric.
What is a disaggregated network packet broker?
A disaggregated packet broker separates packet-processing software from the underlying hardware. PacketMaestro combines open hardware, PacketMaestro software, open optics, and ECIN support to aggregate, filter, and distribute traffic to security, monitoring, and performance tools.
What happens if an out-of-band packet broker fails?
Production traffic continues because the broker handles copies of that traffic. The main risk is a monitoring gap in which an IDS, NDR, packet capture, or performance tool stops receiving the expected feed.
That risk can be managed by running systems in parallel during migration, validating filters against known traffic, monitoring broker health, and moving critical feeds only after testing. Inline deployments require a separate risk assessment because they sit in the forwarding path.
Management
Explore SONiC switchesLearn SONiC in a contained environment.
Introduce supported open switching in a management network, lab or staging environment. Build familiarity with configuration, APIs, telemetry, upgrades and escalation before moving production workloads.
How can SONiC be introduced without starting in production?
An out-of-band management network, lab, or staging environment provides a practical place to learn SONiC operations, open switching hardware, APIs, automation, telemetry, software upgrades, troubleshooting, and escalation before a production workload is moved.
Is Community SONiC the same as commercial SONiC?
No. Distributions differ in qualified hardware, release lifecycle, feature packages, upgrade tooling, and commercial support.
ECIN Ready-to-Plug switches currently use the Broadcom SONiC distribution on supported platforms. Maintenance, ECIN engineering support, and Level 3 support from Broadcom are available, with optional premium 24x7 coverage. Features must still be confirmed against the selected platform, ASIC, release, and package.
Can SONiC be used for out-of-band management?
Yes, on qualified hardware. The ECIN Ready-to-Plug portfolio includes management-switch configurations with 1G connectivity and higher-speed uplinks. It also includes data-center platforms for ToR, Leaf, Spine, and Superspine roles when the organization is ready to move further.
Production
Explore Open SolutionsExpand when the case is clear.
Begin with a new workload, one rack or a scheduled refresh. Extend into top-of-rack, leaf and spine roles as your operational experience grows and the business case supports it.
How does open networking move into production?
A complete data-center replacement is not required. Production adoption can begin with a new workload, a single rack, or a scheduled refresh, then expand from ToR to Leaf, Spine, and a wider fabric.
ECIN Ready-to-Plug SONiC platforms span speeds from 1G through 800G. EVPN/VXLAN, telemetry, RoCEv2, PTP, and other capabilities should be validated against the exact hardware and software package selected.
Where does open networking fit in AI data centers?
Open components can fit naturally in front-end, storage, and management networks, as well as high-speed connectivity, visibility, telemetry, and timing.
GPU back-end fabrics are often deployed as validated architectures in which switches, adapters, cabling, topology, and software are engineered together. For many organizations, that is not the best place for a first open-networking deployment.
Does open networking eliminate vendor dependency?
Not completely. It makes dependency more divisible. An optics supplier may be changed without replacing the network OS, hardware may change without replacing packet-broker software, and applications can evolve independently from the switch. The degree of flexibility depends on interoperability, software portability, APIs, and support arrangements.
Does every organization need to complete all four stages?
No. Connectivity may be enough when the goal is lower optical cost. Visibility may be the right destination for a team that wants the benefits of disaggregation without changing production switching. Continue into management and production only when the organization has the necessary capabilities and the benefits justify the change.
Plan for operations. Make time reliable.
Account for support, testing and lifecycle ownership. Accurate timestamps help your team correlate packet captures, logs and security events across the network.
Explore timing and synchronizationWhat costs and risks should be included in the plan?
Open networking changes where some costs and responsibilities reside. Teams may need stronger skills in Linux, APIs, automation, and configuration management. Hardware, software releases, optics, and required features also need to be qualified together.
The plan should define ownership for multi-vendor troubleshooting, integration, escalation, sparing, lifecycle management, upgrades, and lab testing.
Why is accurate time important for network visibility?
Packet captures, logs, telemetry, and security events all contain timestamps. When clocks disagree, it becomes harder to determine what happened and in what order across servers, storage, switches, and security tools, particularly during an incident.
Do modern data centers need PTP?
Not always. A properly engineered NTP architecture is suitable for many enterprise and data-center applications. PTP should be considered when the required accuracy exceeds what the existing timing environment can reliably provide.
Examples include one-way latency measurement, distributed event correlation, regulatory timestamping, AI or HPC troubleshooting, distributed tracing, and high-precision event ordering.
Why should timing be considered when choosing a switch?
High-precision PTP generally depends on hardware timestamping and timing-aware infrastructure. Accuracy is affected by endpoint hardware, switch behavior, topology, path asymmetry, the PTP profile, ASIC, and SONiC package. Even when PTP is not needed today, the platform should be checked against possible future timing requirements.
Integration across products
Can TAPstack feed PacketMaestro or PM PRO directly?
Yes. TAPs provide the raw, unmodified packet stream that PacketMaestro and PM PRO can aggregate and filter.
How does PacketMaestro integrate with PM PRO?
PacketMaestro handles high-speed aggregation and preprocessing, while PM PRO performs deep analytics and advanced packet manipulation.
Does MaestroVision manage both PM and PM PRO?
Yes. It provides centralized, unified management for all visibility nodes.
Can TAP outputs be load-balanced across PM PRO appliances?
Yes. PacketMaestro can aggregate multiple TAP feeds and distribute them across one or more DPUs.
Is the overall system modular?
Yes. The architecture is intentionally modular. TAPs feed PacketMaestro, which can feed PacketMaestro Pro and then monitoring or security tools. MaestroVision centrally manages the complete solution.
SONiC switches
What is a Ready-to-Plug (R2G) SONiC switch?
A Ready-to-Plug switch is a fully integrated solution that includes a pre-installed Broadcom SONiC OS, validated transceivers and DACs, airflow and PSU configurations, and multi-year support. It is ready for immediate deployment with no extra integration work.
What's the difference between Broadcom SONiC and Community SONiC?
Broadcom SONiC is a commercial distribution with advanced features (like PTP, RoCEv2, Drop Monitor) and formal support. Community SONiC is open-source, community-driven, and ideal for labs or controlled environments. All R2G switches ship with Broadcom SONiC by default.
Do I need to load SONiC myself?
No. All R2G switches come preloaded with the Broadcom SONiC distribution. Configuration and versioning are validated before shipping.
What's included in the 3-year support package?
Level 1-3 support, firmware/software patches, hardware warranty, and optional upgrade premium 24x7 support. Premium support includes Broadcom escalation.
Can I use my own optics or cables?
Yes, but E.C.I. validates and guarantees compatibility only with our pre-certified optics and cables. Using ECIN-coded optics ensures plug-and-play operation across platforms including Cisco, Nokia, and Juniper.
What's the difference between standard and campus SONiC packages?
The Campus Package includes additional features such as PoE, LLDP-MED, 802.1X, dynamic ACLs, and enhanced RADIUS integration. It is designed for enterprise access deployments.
Do these switches support AI and ML workloads?
Yes. 400G and 800G models support Broadcom's AI SONiC package with features such as QPN-based ECMP, DLB, PFC, ECN, RoCEv2, and cut-through switching optimized for RDMA and GPU-to-storage fabrics.
Can I manage these switches through APIs?
Absolutely. SONiC supports gNMI, REST, and NETCONF interfaces, and our R2G switches ship with full programmatic API access enabled (based on package tier).
Is there telemetry and flow visibility included?
Yes. The Broadcom base package includes BST (Buffer Snapshot Telemetry), and higher-tier packages support Inband Flow Analyzer (IFA 2.0), Tail Stamping, and Drop Monitor.
Can I upgrade to 5-year support or expand coverage?
Yes. All R2G switches support 3-year or 5-year packages, and coverage can be tailored to your needs (L3-only, standard 8x5, or 24x7). Campus and AI packages are also available as optional add-ons.
PacketMaestro
What does PacketMaestro do?
It aggregates, filters, and distributes network traffic to monitoring and security tools.
Which hardware platforms are supported?
Certified Edgecore and MICAS switches.
What speeds are supported?
10G to 400G with flexible breakout options.
How is traffic processed?
Using MAPs and Rules for fine-grained traffic steering.
How is PacketMaestro managed?
Through a GUI, CLI, and REST API.
PacketMaestro Pro
What is PM PRO?
A DPU-powered advanced visibility platform for multi-terabit analytics.
What advanced features exist?
Deduplication, slicing, masking, tunnel filtering, and GTP/VXLAN processing.
What hardware is supported?
ADP100/120 (single DPU) and ADP200/220 (dual DPU).
How is PM PRO configured?
Using CLI and a full REST API including ACLs, actions, tunnels, flows, and more.
Where is it used?
Ideal for carriers, cloud service providers, and high-speed 100G/400G visibility cores.
MaestroVision
What is MaestroVision?
A centralized management platform providing a single pane of glass for PacketMaestro and PM PRO.
How many devices can it manage?
10 devices (L10 license) or 25 devices and more (L25 license).
Does it support auto-discovery?
Yes, it automatically discovers devices and visualizes network topology.
What analytics does it show?
Real-time traffic statistics, telemetry, and MAP utilization.
Does it replace the PacketMaestro GUI?
Yes. It adds centralized orchestration while local GUIs remain available for single-unit access.
TAPstack
Are TAPs passive?
Fiber TAPs are fully passive, secure, and introduce zero network disruption.
Which split ratios exist?
50/50, 60/40, 70/30, 80/20, and 90/10.
What speeds are supported?
1G to 400G, including 400G ZR/ZR+ coherent optics.
Do TAPs capture all packets?
Yes, including errored and malformed frames.
Do copper TAPs support failsafe?
Yes. Intelligent bypass is available with Link-Reflect and SafeSwitch features.
XGS-PON
What is the EN-XGSFPP-OMAC-V2?
The EN-XGSFPP-OMAC-V2 is an XGS-PON SFP+ ONT that enables 10G fiber connections in a compact transceiver module. It is designed for FTTH, business, and enterprise applications, providing compatibility with various networking devices.
What are the default login credentials?
- Default IP: 192.168.11.1
Default Firmware Credentials:
Web GUI:
- Username: admin
- Password: QsCg@7249#5281
Telnet:
- Username: root
- Password: QpZm@4246#5753
8311 Firmware Credentials:
- Username: root
- Password: Aa123456
How long does it take for the module to boot up?
The EN-XGSFPP-OMAC-V2 takes approximately 75-85 seconds to fully initialize before becoming accessible.
How do I update the firmware?
Firmware updates can be applied through the web interface or using Telnet/SSH. The product must retain its default firmware to maintain warranty coverage.
Is the module compatible with all OLTs?
While the EN-XGSFPP-OMAC-V2 is designed for broad compatibility, its operation depends on OLT configurations. Some providers may require specific authentication methods such as serial number (SN) cloning or VLAN settings for successful registration.
How do I check if the module is properly connected?
- Ensure the SFP+ port LED on your switch/router is active.
- Use the command:
ping 192.168.11.1 -tto confirm network connectivity. - Verify VLAN and authentication settings with your ISP.
Does this module support SN and LOID authentication?
Yes, the EN-XGSFPP-OMAC-V2 supports PON serial number (SN) cloning and LOID authentication, which may be required by certain ISPs.
What is the warranty period?
The product comes with a 2-year warranty, but modifying the firmware or using custom software voids the warranty.
Can I use this with a residential ISP like Orange Livebox 7, Bell HomeHub, etc.?
While residential ISPs are not officially supported, many users have successfully configured the EN-XGSFPP-OMAC-V2 with services like Orange Livebox 7, Bell HomeHub, and others by replicating the correct PON credentials (SN, OMCI settings, VLAN, and authentication methods) required by their ISP.
How do I enable Telnet and SSH?
Go to the Service tab in the Web GUI and enable Telnet/SSH, then save the settings.