Shipping Guide

Order Processing

Orders are processed during standard business hours, Monday to Friday, excluding holidays.

• In-stock items are typically processed within standard business timelines
• Orders placed early in the day may ship the same business day
• Custom, configured, or non-stock items may require additional lead time

Expedited processing may be available for urgent or production-critical requirements.

Shipping Options

We use trusted carriers such as:

• FedEx
• DHL
• Other approved carriers when required

Available shipping methods may include:

• FedEx Domestic Ground — standard shipping within Canada
• FedEx Standard Overnight — optional, based on location
• Expedited or priority shipping using DHL or alternative carriers

Shipping method is selected based on destination, urgency, and service availability.

Shipping Time (Estimated)

Free Shipping (Canada & USA)

Free Shipping on orders of US$75 and above in Canada and the USA

• Applies to eligible orders shipping to Canada or the United States
• Standard shipping method may include FedEx Ground, FedEx Domestic Ground, or an equivalent carrier service selected by ECI
• Valid for eligible products and destinations only
• May exclude oversized, heavy, custom, configured, or special-order items

Faster options such as overnight or express delivery are available at additional cost.

International Shipping

For international orders:

• Duties, taxes, and import fees are the responsibility of the recipient
• Customers are responsible for customs clearance and compliance
• Additional documentation may be required depending on destination

Our team can assist with documentation to help streamline international shipments.

Warehouse Fulfillment

Orders may ship from:

• Our warehouse in Montreal, Canada
• Other approved fulfillment locations, depending on availability

Items within the same order may ship separately to ensure faster delivery.

Risk of Loss, Declared Value & Insurance

Risk of loss and responsibility for the shipment transfer to the customer once the goods are handed over to the carrier.

ECI is not responsible for:

• Loss, damage, or delays occurring during transit
• Issues arising after delivery, including improper handling or storage

Customers are strongly encouraged to:

• Inspect shipments immediately upon receipt
• Report any damage or discrepancies promptly

Declared Value & Carrier Liability

Shipping carriers (e.g., FedEx, DHL) will compensate for loss or damage based on the declared value stated on the commercial invoice.

• If a customer requests a modified or reduced declared value, ECI will not be responsible for any shortfall in reimbursement
• If no additional insurance is purchased, carrier liability is typically limited to approximately USD $100

👉 We strongly recommend insuring high-value shipments to ensure full protection.

Damaged, Missing, or Delayed Shipments

Any damage, shortage, or discrepancy should be reported within 10 days of receipt.

Please include:

• Order number
• Photos of packaging and product
• Description of the issue

*Claims may require carrier review.

Returns & Exchanges (Canada Only)

30-Day Returns | 30-Day Exchange*

Applicable only under the following conditions:

• Valid for Connectivity products only
• Applies to items valued under US$900
• Available for orders within Canada only
• Subject to product condition and prior approval
• Customers are responsible for return shipping unless otherwise stated
• Returned items must be securely packaged
• Unauthorized or improperly packaged returns may be refused

Return Merchandise Authorization (RMA)

For approved RMA returns:

• Customers are responsible for return shipping
• ECI covers replacement shipping for confirmed defective products*
• Approved advance replacement shipments are made within two (2) working days

Important — Duties & Tariffs (International RMA)

For international shipments (including the USA):

• Duties, tariffs, and import taxes may be applied by local authorities
• These charges are the responsibility of the recipient unless otherwise agreed in writing
• Replacement shipments may be subject to additional import duties, even if replacing a defective unit

Customers are advised to work with their customs broker to minimize duplicate duties where possible.

Special Shipping Requests